Thank you for purchasing a food intolerance test from UK Food Intolerance.

If you are unhappy with the results after you have tried the 6 weeks elimination diet, you are welcome to a refund as per our Terms and Conditions.

You are eligible for a full reimbursement within 30 calendar days of your purchase. After the 30-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product for two weeks after their purchase to ensure it suits your needs.

If you purchased the product in error or have changed your mind before the service has been carried out, please contact us at…… to request a cancellation and a payment refund.

If a kit has been already sent out to you, please send this back to us (unused, with details of your name and order number and send it back to…….

NG10 1BE

If the kit is damaged or if any of the contents have been used or removed, we reserve the right to reduce your refunded amount by 5GB Pounds.

When we have processed the returned kit, we will refund you in full within 7 business days.

If you have any additional questions or would like to question our refund decision, please feel free to contact us via email at

Contact Us

Ask us about our products, delivery time, your order, or the methodology behind our test results. We normally reply within 24 hours on weekdays.

To keep costs low, and to offer high-quality services at a reasonable price, we work digitally as much as possible.

For questions, email: or live chat during opening hours.

Live Chat Opening Hours

Live chat is available from 9am to 5pm (GMT), Monday to Friday.


UK Food Intolerance
Walters Suite
Mohan Business Centre
Tamworth Road
Long Eaton
NG10 1BE