If our test isn’t right for you, you shouldn’t pay for it. That’s why every test is covered by our 30-day money-back guarantee.
How it works
- Contact us within 30 days of your order at [email protected].
- Tell us your order number. If you’re happy to say what didn’t work for you, it helps us improve, but you don’t have to.
- We refund you to your original payment method.
The terms
- The guarantee covers every human and pet test bought on this website.
- The 30 days start from the date of your order.
- It applies whether or not you’ve sent your sample or received your report.
- We refund the full amount you paid, including any priority results upgrade, to your original payment method.
- Refunds are usually processed within 5 working days of your request.
- Your statutory rights are not affected.